How it works

Three steps, from shop to threshold.

Browse a piece. Watch it being made. Take it home.

1

Step 1

Choose

Browse the catalogue. Pick a size and finish. Your payment is held until you accept the piece.

Payment held until approval

2

Step 2

Your maker begins. Workshop photographs and milestone updates land in your inbox while the piece is built.

Typically 4 to 12 weeks

3

Step 3

Curbside or white-glove delivery to your door. Five days to inspect the piece before the maker is paid.

Five-day window

Buyer Protection

Four conditions that govern every commission on the marketplace.

Funds release only after you approve the piece.

Examine the piece in person before sign-off.

If it falls short, we make it right.

Every workshop is reviewed before listing.

Notes

Everything you need to know about ordering from Alloy & Ash.

Typically 4 to 12 weeks, with the lead time stated on every listing.

You have five days from delivery to report any issue. We work with the maker on repair, remake, or refund.

Yes. Write to us and we will inquire with the maker about feasibility and price.

In-home placement, unpacking, simple assembly, and removal of all packaging.

After your five-day inspection window closes without a reported issue.

Continental United States only at the moment.

Sign in to see real-time status, plus emails at every milestone.

Solid hardwoods, hand-forged metals, natural stone, leather, and traditional finishes.

Browse the catalogue, or write to us if a piece you're after isn't yet listed.